Our flights from and to Nairobi have been postponed due to reasons outside of our control.

We sincerely apologise for any disruption this causes to our guests’ travel plans. Our teams are working diligently to assist with alternative travel arrangements.

Guests can request a full refund for completely unused tickets. Refund on partially utilised tickets will be calculated on a pro-rata basis. Please refer to our Commercial Waiver Policy for Nairobi flights for more details

Guests booked on one of these flights should ensure their contact details are up to date by visiting etihad.com/manage, or visit Contact us - Etihad Airways for our local phone numbers, live chat and social media accounts.

Etihad remains fully committed to the Kenyan market and we look forward to resuming our flights to Nairobi soon.

Please ensure this information is communicated to your customers. Thank you for your continued support. 

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